Question 1

How much does it cost?

Accepted Answer

Starter is $9/month with 19 connection hours. Lite is $39/month with 89 connection hours and 10,000 translations. Professional is $69/month with 200 connection hours and unlimited translations.

Question 2

How accurate is the transcription?

Accepted Answer

We achieve 95% accuracy across 60+ languages. The system works best with clear audio and gets even better over time as it learns your specific terminology and speaking patterns.

Question 3

Can I try it before paying?

Accepted Answer

Yes. You get a 2-hour free trial. No credit card required. You can test all features and see if it works for your interpreting needs before deciding to subscribe.

Question 4

What exactly do you charge for?

Accepted Answer

We charge for connection time to the app. While you are connected, minutes count toward your monthly hours. Translation lookups and UI features are included in your plan (within the stated limits).

Question 5

What languages does it support?

Accepted Answer

Intercall works with 60+ languages including English, Spanish, French, German, Chinese, Japanese, Arabic, and many more. It automatically detects what language is being spoken, handles different accents and dialects, and supports any-to-any translation across thousands of language pairs.

Question 6

Can it separate speakers and mixed-language conversations?

Accepted Answer

Yes. Intercall supports speaker-aware captions and can handle mixed-language speech, including cases where participants switch languages mid-sentence. That makes it easier to follow who said what in multilingual meetings and interpreted calls.

Question 7

Do I need to keep starting and stopping?

Accepted Answer

Yes, if there's no audio. You should stop the session to avoid using connection hours, and start again when the meeting resumes or when there is audio.

Question 8

Is my data secure and private?

Accepted Answer

Absolutely. We use enterprise-grade encryption and comply with HIPAA and SOC 2 standards. Your transcriptions and translations are never shared or used to train AI models. You own your data completely.

Question 9

What if I need help getting started?

Accepted Answer

We provide 24/7 support to all users. Setup takes less than 30 seconds, and we have step-by-step guides. If you run into any issues, our support team (many are former interpreters) can help you right away.

Question 10

Can I change or cancel my plan?

Accepted Answer

Yes, you can upgrade, downgrade, or cancel anytime. Changes take effect at your next billing cycle. If you're not happy within the first 7 days, we offer a full refund, no questions asked.

FAQ